Patient & Member Portal
HIPAA-aware patient portal delivering appointment management, lab results, secure messaging, and benefit lookups behind SSO.
Results
The Challenge
Members were juggling three separate portals (clinical, billing, benefits) with inconsistent logins and no shared identity. Call-center volume was rising and member NPS was suffering, especially on mobile.
Our Approach
- Unified identity on Azure AD B2C with progressive profiling and MFA
- SMART on FHIR launch flows for clinical context (Epic + Cerner sources)
- Consolidated dashboard surfacing appointments, results, claims, and messages in one feed
- HIPAA-aligned audit logging, field-level encryption, and BAA-covered hosting on Azure
- Mobile-first PWA shell with offline read-only access to recent records
Functionality We Built
Unified Sign-On
Single identity across clinical, billing, and benefits — passwordless options, MFA, and step-up auth for sensitive actions.
Appointments & Scheduling
Real-time provider availability via FHIR Schedule/Slot, self-service rescheduling, and calendar export.
Results with Trends
Lab results visualized over time, plain-language explanations, and one-click share with non-network providers.
Secure Messaging
Threaded provider messaging with attachments, full audit trail, and care-team routing rules.
Benefits & Claims
Real-time benefit lookups, EOB downloads, deductible tracking, and in-network provider search.
Additional Capabilities
- SMART on FHIR launch and SSO via Azure AD B2C
- Appointment scheduling with provider availability sync
- Lab results display with trend charts and PDF download
- Secure messaging with audit logging
- Benefits, claims, and EOB lookups for payer members
Technology Stack
Members got one front door, the call center got room to breathe, and the organization got a HIPAA-aligned platform it can extend with care-management and AI-assisted features.
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